Frequently Asked Questions

 

How do I place my order or register as a partner? 

 

  • Select the items you want by Clicking add to cart
  • Proceed to shopping cart and click check out
  • In the cart you can select your preferred payment option, add quantities as well as add discount coupons if available.
  • The next step is the shopping option page, where you can sign in or sign up as a user that is if you have not signed up, however you can avoid signing in by shopping as a guest.
  • Proceed to enter your delivery area and delivery time.
  • Finally proceed to payment page, you can choose to pay online using your ATM card or credit card or you can choose to pay to bank
  • You will receive your ordered items within 1-10 working days depending on your location.

 

Where can I find the weight of products I want to buy and does it affect delivery charge?

 

The specific size of each item will be indicated on the product description and yes delivery cost will vary depending on the product weight.

 

 

Do I need to register to shop?

 

Yes you will need to fill a sign up form to shop as we require such details to process your order and deliver to you. You also get to enjoy our affiliate reward system when you register as a partner or refer people even as such a shopper.

 

 

What is the minimum order?

There is no minimum order; you can order based on your capacity or purchase need.

 

Is it possible for me to track my order?

Why not? You can definitely track your order! Once we are set out to dispatch to you, we will give you a call or send a confirmation message and this message will include the time of delivery so that you can know when to expect your order.

 

 

Do the images on your website reflect what I will receive?

 

Yes, most times it does, however the images you see are for descriptive purposes, they don’t necessarily mean that the items to be delivered to you will come out the way it appears on our site. However, we ensure that we get you the best of item ordered. We always put in our best to give you maximum value for your money.

 

 

How long will it take to receive my order?

As soon as you place your order, it takes 1-10 working day depending on your location to get them delivered to your doorstep.

 

 

Can I change or cancel an order?

Yes, you are at liberty to modify or cancel an order if you contact customer care within 6 hours of placing your order or before it is shipped. Please call 08155882228 or email orders@midasxplore.com for further assistance.

 

 

 

What if I provide an inaccurate dispatch address?

Midas Xplore reserves the right to make corrections and to limit refunds and replacements if an address error is made. We guarantee delivery only to the addresses we are provided; which are confirmed on the order confirmation. Please call 08155882228 as soon as possible to correct any error in address.

 

 

 

How do I pay for my order?

You can pay using your debit/credit ATM card, interswitch, bank deposit and transfer.

 

 

Payment of Partners Commissions and Withdrawals

 

Partners can withdraw their earning every month. Payment is made to partners’ local bank or the payment processor provided by the customer. Transfer charges are bore by customers.

 

 

Can I set up my order to be repeated?

You can set up your order to be repeated by clicking on checkout previous order or getting in touch with our customer service to put you on repeat order.

 

 

Who can I talk to about an issue?

For any issue or enquiry please call us at 08155882228 or 08032605529. You can also email us at info@midasxplore.com

 

 

What do I do if I am not satisfied with orders received?    

Kindly call or email our customer service team they will help resolve your complaint.

 

 

Is it necessary to give feedback?

Yes. Your feedbacks are very important to us and we would appreciate it if you give us feedback more often because feedbacks allow us to serve you better and offer you the best of services which is what you deserve.

 

If you have any other questions, please visit our website at www.midasxplore.com